FREQUENTLY ASKED QUESTIONS
F. A .Q
Collapsible content
What makes your journals unique?
Our journals are crafted with attention to detail and a touch of love. Each design is carefully curated to offer a unique and personalized experience, making our journals stand out from the rest.
Do your journals fit in a handbag ?
Yes, our journals are designed to be A5 in size, that make them perfect for fitting in your handbag and front pocket of your cabin bag.
Can the product be customized or personalized?
Absolutely! We've designed this journal in a neutral way to make it your very own. You can customize it by adding your best pictures, memories, stickers, and colors to reflect your unique style and personality.
Are there any specific care instructions for maintaining the product?
Yes ! We recommend spot cleaning with a damp cloth if needed. Avoid submerging the journal in water or using harsh cleaning agents, as this may damage the fabric. Simply wipe away any stains gently, and let the journal air dry thoroughly before using it again.
Does the journal include guided prompts or inspirational quotes for creativity and reflection?
Yes ! The Ultimate Cabin Crew Journal is your best friend - carefully designed to inspire creativity and guide every crew on their journey, even those who aren't fond of journaling, on a journey of inspiration and creativity.
Can I use gel pens, markers, and fountain pens in the journal?
While our journal uses premium paper quality, we do not recommend using gel pens, markers, or fountain pens as they may bleed or feather on the pages.
Collapsible content
How long will it take to receive my order?
All orders will be shipped within 48 hours. The delivery time depends on the chosen shipment method. You can track your order to stay updated on its status.
Do you ship internationally?
At the moment, we are available in all the UAE. Soon, we will be expanding to other countries for international shipping.
What is your return policy?
Our return policy allows for returns within 30 days of purchase, even if you simply change your mind or don't like the product. Items must be returned in perfect condition and unused. We also accept returns for damaged items.
For damaged items, we kindly ask that you provide a picture of the item upon reception. This helps us ensure a swift resolution to any issues you may encounter with your order.
How can I track my order?
For Home delivery or Express delivery, the tracking number will be sent to you via email, allowing you to track your order's status.
For internal mail for EK crew, you will receive an email notification confirming when the order has been given to internal mail for delivery. Additionally, you will receive an email on your internal mail regarding the reception of your order once delivered.
What are your shipping options ?
We offer several shipping options:
1. EK CREW internal mail (FREE)
2. Home delivery
3. Express delivery
Can I cancel or modify my order after it has been placed?
Yes, you may be able to cancel or modify your order after it has been placed, depending on the status of the order and our processing timeframe. Please contact our customer service team as soon as possible to request any changes, and we'll do our best to accommodate your request.
Are there any additional fees, such as taxes or shipping costs?
Yes, there may be additional fees such as taxes or shipping costs depending on your location and the items in your order. These fees will be calculated and displayed during checkout before you complete your purchase.
How do I contact customer service for assistance with my order?
You can contact our customer service team for assistance with your order through the chatbox on our website, by filling out the contact us form, or by reaching out to us via our social media channels. We're here to help!
Collapsible content
What forms of payment do you accept ?
We accept credit/debit cards, PayPal, and alternative methods like Apple Pay.
Is my personal information secure when shopping on your website ?
Yes, we take the security of your personal information seriously.
Do you accept payments via mobile wallets like Apple Pay or Google Pay?
Yes, we accept payments via mobile wallets such as Apple Pay. Unfortunately, we don’t accept Google Pay at the moment.
Do you offer any discounts or promotional codes for first-time or returning customers?
Yes, we offer discounts and promotional codes for both first-time and returning customers. If you subscribed already to our newsletter you already received your promotional code !
Can I request a refund to the same payment method used for the original purchase, or are refunds issued differently?
No, refunds are typically issued to the same payment method used for the original purchase.
How long does it typically take to receive a refund once the returned item is received?
It typically takes around 10 days for the refund to appear in your bank account once the returned item is received.
Do you offer refunds for digital products or services purchased through your website?
No, we do not offer refunds for digital products or services purchased through our website.
What should I do if I haven't received my refund within the expected timeframe?
We're sorry for any inconvenience. If you haven't received your refund within the expected timeframe, please feel free to reach out to us by email at theuccj@gmail.com with your order reference. Alternatively, you can also contact us through the dedicated contact section on our website or the chat box. We're here to assist you!
What steps do you take to protect against fraud when processing payments?
The Ultimate Crew Boutique use advanced fraud detection measures and encryption protocols to safeguard against fraudulent transactions during payment processing.